Shipping and Returns Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return and shipping policy.

SHIPPING TIMES:

Orders placed Monday through Friday, including expedited orders, will go out the same day if the order is placed before 12 PM (EST).

Any orders placed after 12 PM EST, including expedited orders, will not be shipped out until the next business day. Orders placed over the weekend will be shipped out the next business day. Please note that we cannot guarantee your package will arrive within the allotted time. USPS has been experiencing service impacts* which can cause delays in shipping time. We will not be responsible for reimbursing shipping cost due to USPS delays.

 

*Due to the increased volume of traffic through USPS due to COVID-19, USPS is experiencing challenges in recording tracking numbers for all packages. With the high volume of orders through USPS, they are not consistently updating shipping or tracking information as they normally do for all packages. If you do not see a tracking number or if it shows your package is in “pre-shipment”, it doesn’t mean your order has not been shipped. Feel free to contact us at sales@loyalbody.com for more information in regards to your recent order.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sales@loyalbody.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Loyal 
Attn: Returns
RMA#
3770 Park Central BLVD N
Pompano Beach, FL 33064
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

1-888-574-9555
sales@loyalbody.com